By: Andrew V.
The restoration industry is a chaotic yet fulfilling industry. It presents many challenges along
with opportunities to help customers in ways that very few industries do. As an industry-leading
restoration company, we experience the emotions with the homeowners. Their normal routine has just been turned upside down. Their home is now being torn; it can be a very stressful experience. It is our job as a restorer to take into consideration each customers’ needs and provide a custom drying or cleaning strategy that will best accommodate the customer. We strive to provide the experience for both a residential or commercial client. During residential losses where we need to be concerned with one family and their needs, and during a commercial loss we need to take into account the needs of possibly multiple owners, tenants, and their entire client base!
Commercial projects offer very unique and often challenging opportunities to show the customer that we care for not only their business but also their wellbeing. During a water damage loss in an assisted living home here in the treasure valley, we were presented with not only the needs of our direct customers but also the needs of up to 65 residents. Taking the time to go a little bit further for your customers can show you care. We spent half a day setting up containments and negative pressured air to prevent dust and debris from getting into any of the units. During lunch and dinner time we only used hand tools to keep down on noise. Most importantly of all whenever we passed a resident in the hallways we always greeted them with a smile. By the time we left the project many of the crew were on a first-name basis with some of the residents.
Taking the extra step for not only our residential customers but also ensuring that our
commercial livelihood is intact during the restoration process is again very challenging but when done properly you can be the hero that they need.