What our Customers say...

Testimonials

All the SERVPRO staff did an excellent job. This was very complicated, having to work with roofers, inspectors and insulation installation to accomplish the whole job. They were very good at working with all the other contractors. It all went exactly as planned and even ahead of schedule. 

The staff did an amazing job. Professional, explained the process very well and made this stressful situation easier by the assurance they could take care of it and they did! Very nice job, great customer service, kudos to all involved, keep up the great work!

Not a customer, nor a current employee.. but I used to work here. I've also worked at other companies that do similar work and SERVPRO stands above the rest. With this industry some companies do take advantage of insurance companies even homeowners at there time of need, I'm witnessing it and it makes me sick (I work at supposedly best and largest company in my state.) From the years I've spent at SERVPRO, I can honestly say I've been on projects were homeowners were taken care of no matter what the financial situation was, they made it work. Plus there involvement with the community is what makes this company stand above the rest.

Great to work with! We had a leaking roof over a holiday weekend, and with one call, SERVPRO was on it immediately and taking excellent care of us.

The crews were always prompt and very friendly. SERVPRO was a pleasure to work with!

These guys were top notch in their professionalism and excellent customer service! I would recommend them highly. A+

Thanks so much for taking good care of my house after my water damage. You were fast, clean and did a great job for me. Lucas was very helpful with information for my re-construct. I will for sure recommend SERVPRO!

The Boise team came all the way down to Malibu California after wildfires devastated our community. The Boise team was the first SERVPRO team on site and more professional & Ethical than any other emergency crews who came to bid on my home's complete interior/exterior restoration. They were so amazing, I even sent them to other neighbors that were in dire need. I'll be calling the Boise team the next time, even if they are 800 miles away! Thanks again Boys!

As a claims examiner, I have worked with SERVPRO many times and have found their technicians to be courteous, thorough, and efficient. If I ever have a water loss in my own home, SERVPRO will be one of my first calls. Keep up the good work!

Being in the insurance industry I know first hand just how important a quality restoration company can be. I personally worked on the restoration side of insurance for eight years before I went over to the agent side. I can say first hand SERVPRO is by far one of the most professional restoration companies I have ever worked with. Customer service is amazing, there knowledge and attention to detail is superb. They not only care about their customer they care about their employees as well. I would happily refer them for home and commercial restoration.

There is a huge difference between a contractor who says they do Disaster Restoration, and a proper Water, Mold, and Fire Expert! SERVPRO is The Expert who will make sure that you never have to think about that disaster again.

SERVPRO is there to help when needed. And not only for water or fire claims, our office needed an Ethic's class for a bunch of agents to renew their licenses and SERVPRO was there for us too. They provided a Ethics class with only a few weeks notice. Thanks SERVPRO.

This group has a fantastic team of restoration professionals that possess the knowledge and skills needed to provide services to both the residential and commercial communities. I highly recommend this group for all projects regardless of the size or complexity of the project! Thanks for all your hard work and dedication to your clients and the community!

I cannot say how much I appreciate the excellent service that SERVPRO provides to my clients. They are efficient, affordable and just wonderful to work with. Highly recommend these awesome folks!

My office and clients have worked with SERVPRO for several years. I am always impressed with their professionalism and care. They are a preferred vendor and have a very high customer service rating. My clients are always happy with them and I would highly recommend them.

Awesome experience! Our house flooded and they came to our house within a few hours of contacting them. The crew was very professional and went above and beyond to make sure we understood the process. I highly recommend SERVPRO for any disaster cleanup and restoration.

Michael is very professional and took the necessary time to answer our questions and concerns. All the crew members were helpful and courteous. Very pleased with the service and professionalism. Thank you!

Mike and Denver were exceptional! We had a water leak that saturated drywall and carpet in our home. They explained the process and detail of clean-up and remediation and were very upfront and communicative. I strongly recommend calling SERVPRO first.

Layton, Denver, and Michael made a terrible situation bearable. Michael and Denver kept us laughing and really helped with the emotional side of everything. I was ready to cry so many times and I never did solely because of these wonderful men. It felt like family friends came over to help us out.

Had water damage from previous owner and couldn't install our new French doors. After investigation, it turned out to be a bigger issue. Our Insurance suggested SERVPRO. Ashley showed up and saved the day! (She is VERY good at what she does). She put together a bid and worked with our insurance agency to get a quick approval. Steve ran the site by juggling all of the contractors out to Mountain Home to work on our house. We now have the French doors installed and are very pleased with all the work that was done on our house.
I would suggest SERVPRO to anybody and will use them again if I need to (for the sake of insurance, I hope we don't).

The Isaacson brothers and their crew came down to work here in Redding, CA after we went through the Carr Fire in late July. They serviced a number of homes on our cul-de-sac. We were impressed with the way they ran their business. They were very personable and explained everything well. They showed up when they said they would and their crew did a GREAT job cleaning. Thanks, SERVPRO of Boise for helping us with smoke damage cleanup. 

Beth and the rest of the team that helped restore my house have been great. They have been flexible to my schedule, had fast and clear communication, and the crew were all extremely professional. I hope that I don't have any more disaster clean up needs, but I know I can call these guys if I do.

A huge shout out and congratulations to Lucas! We got to know Lucas almost 2 years ago after our kitchen, living room, and several other rooms in our house flooded. Of course we were traumatized and worried about every step of reconstruction.. in comes Lucas. He answered every question, helped us with major decisions and never left us hanging. We always heard from him by phone or email within several hours of our calls. Mind you we weren’t the only client he was dealing with, it was a terrible snow year and many homes and businesses were affected, but we were treated as if we were the only client he had. His team respected our home treated it as their own. Lucas has a heart and a personality bigger than life and it shows in his work! Thank you Lucas for relieving our stress and leaving behind incredible work! We will always be grateful!

I am so pleased with the job from beginning to end. I was treated with concern and patience. Great job-well done, I couldn't be happier!

SERVPRO is a great company for this community and I am proud to work in partnership with them. Covering many high demands of disaster in our community and abroad, they work diligently to restore things back to normal. My clients were so pleased that they were able to come right away and keep in contact through out the process for a quick close on their family home. Thank you for your hard work as always. SERVPRO is like family.

We've used SERVPRO for both a fire and a flood and been very pleased. Not only are the employees friendly, knowledgeable, and professional, their pricing was in line as well. Very responsive and great communication. The job was done early and the results were fantastic. Fingers crossed we never have to call them again, but if disaster strikes, you can bet we will.

Your team was very good to work with. Thank you for all of your help!

Very pleased with the mitigation process and personnel. The crew was awesome!

We are very happy with the services! Clean, neat, courteous and knowledgeable! Keep up the great work!

Thank you for taking such good care of our home. There is no way we could have done ANY of this without you. These guys were fantastic. They were understanding, caring, courteous and beyond helpful. Amazing team!

The crew we had was very professional and courteous. Great customer service, thank you so much!

I have a ranch with 7 homes in Kenwood, California and the fires in Northern California impacted us in October 2017. Fortunately, we were spared from the destruction; however, the houses did have smoke damage. At the recommendation of my insurance company (Travelers) I contacted SERVPRO immediately after our evacuation. I received a call from Alex Isaacson on Thursday and he and his brother Christian visited my ranch on Friday. Alex contacted my adjuster while he was here and we discussed his assessment of the houses and received approval to proceed with cleaning the houses. When my insurance adjuster arrived the following Tuesday, Alex joined us to walk the property. By this time several of the interior of the houses were complete. I have tenants and they were anxious to move back; however, I did not feel comfortable until the houses were cleaned due to the smoke damage. Alex and his team were absolutely great and they did an amazing job. The team not only provided great service, they understood the stress of natural disasters and were very empathetic. While we were fortunate to escape this tragedy with just wind, smoke damage it was an extremely stressful ordeal. Alex Isaacson (SERVPRO) was responsive and enabled us to return to our homes shortly after the evacuation orders were lifted. I cannot begin to tell you how much I appreciate having someone as responsive, responsible, capable, courteous and empathetic to deal with as Alex Isaacson. I have recommended SERVPRO to many people and will continue to recommend your company in the future. When a natural disaster hits your teams must leave their families for an extended period of time to assist those impacted by the disaster. (Alex’s team came from Idaho.) Their sacrifice is greatly appreciated by all.

Sincerely, Judy Thomas

It was nice meeting you today.  We had a great experience with SERVPRO this summer.  While selling our house, the buyer’s home inspector found a bit of water in the crawl space.  Being pretty unscrupulous, he told the buyers that they HAD to have some Ness guy look at it.  Ness immediately said our 15-year-old house on a hill in a desert state needed a sump pump, which Ness conveniently could sell us.  I called a friend in the insurance business for the names of REPUTABLE companies, and SERVPRO was one.  We worked with Andrew, who came out and spent far more time looking than the home inspector did, told us there really wasn’t a problem, but at our request provided a quote for cleanup—but ONLY because we asked, as you guys aren’t in the habit of selling customers things they don’t need.  Unfortunately, our first time home-buyers were quite gullible, so they insisted on the Ness option, but since their home inspector missed some very obvious things we had assumed would be included in the sale, we finally agreed.   Andrew even provided us the information about industry standards to try to help us. 



We had to go with the dishonest people for that particular transaction, but I know who we’ll call when we actually have a legitimate problem.

It’s my absolute pleasure to recommend SERVPRO of Boise for your remediation and restoration needs.

I manage an office complex of six buildings where any number of things can go wrong; they usually do on a weekend or at off-hours.  Unfortunately, I have had to call on SERVPRO twice in the last six months – fortunately I had SERVPRO to call on!  

For the two plumbing-related floods (in the same building!) I did not hesitate to call SERVPRO, knowing the response would be swift and action proactive.  The team soon arrived with the equipment needed and the personnel to work it.

 I find the operation and teams of SERVPRO honest, dependable, and incredibly hard-working. Beyond that, the SERVPRO team is able to address complex issues with strategy and confidence.

Along with their knowledge, the SERVPRO personnel has always been a pleasure to work with. They are a team player, and always manages to instill calmness and a positive manner in chaotic and stressful situations.

I confidently recommend adding SERVPRO of Boise to your vendor list.

Good job SERVPRO! Your slogan "Like it never even happened." is not so accurate in this case. More like, Better Than Ever! 

Wonderful to work with. With a severe winter and wet spring, we ran into an opportunistic water "expert" trying to sell us a sump pump & drain set up on a 15-year-old house. We called SERVPRO instead, and you guys were wonderful--even explaining industry standards and what is reasonable & what isn't. We appreciate it!

Thanks for recommending what is best for US rather than trying to sell us something we don't need. Guess who we'll be calling in the future? :)

William Mitchell was excellent to work with! I would clone William Mitchell.

SERVPRO Boise is awesome! The service was great! They sent someone out to check on a situation the same day I called. I definitely recommend them!

I want to thank SERVPRO for the excellent service from my initial phone call to the dispatcher to the entire team that worked within our house. Every member was courteous and professional. I want to especially mention that Junior was fantastic and management needs to know how professional and caring he was. Not only did I recognize his knowledge and professionalism, but the adjuster did as well. He stated he had never spoken with a restoration clean up employee with such skill and so helpful. Junior answered my calls in the evening hours and went above and beyond. Thank you SERVPRO for your help during our time of need. 

I just wanted to tell you how impressed we have been with your organization and your people.  Everyone is professional, capable and a pleasure to work with.

Thank you so much to the 3 gentlemen who came to take care of our water damage. All were professional, respectful, and above all else, kind! In a time where your house is damaged to the extent of calling a professional, as a homeowner, you're filled with all kinds of emotions. The men who took care of us answered all our questions in entirety and made us feel like we were truly in good hands. I'm grateful for your services! Thank you so much!!

SERVPRO of Boise ' s immediate response to a disastrous flooding situation at 10pm Christmas night was above and beyond amazing! Jr. (Justin) and Gage stepped up the game by coming out in freezing temps to take care of our emergency, never complaining one bit and always offering comfort and guidance to ease the panicked filled moment. Very professional and thorough in their assessment and explanation of the process in the days to come. Thank you Beth for your prompt dispatch also! We wish you all a prosperous NewYear! The Leichtfuss / Livingston household!

SERVPRO of Boise ' s immediate response to a disastrous flooding situation at 10pm Christmas night was above and beyond amazing! Jr. (Justin) and Gage stepped up the game by coming out in freezing temps to take care of our emergency, never complaining one bit and always offering comfort and guidance to ease the panicked filled moment. Very professional and thorough in their assessment and explanation of the process in the days to come. Thank you Beth for your prompt dispatch also!

On behalf of my husband and myself we would like to thank the crew from SERVPRO of Boise for the work they did at our house during our water damage. The workers were efficient, courteous, and diligent. It was a pleasure to have them working on our behalf.



Thank you all for a job well done!

You guys were awesome to work with! Luke was great through this process. I think we've found our "NEW" restoration company.

Thank you for being so kind and doing a thorough and well done job.

They were great, quick and polite and arrived almost immeadiately!

Your employees who worked with us were wonderful. You can be proud to have them represent your company!

Very, very happy to have a helpful and knowledgeable crew come in, ready to take care of the problem right away. Could not have had a better experience, Definitely happy we took our insurance agent's advice and called you guys, and not the competitor down the street.

I just want to touch base and say thank you!!!!! You guys are amazing!!! I would have never made it through all I did without your ENTIRE company following the vandalism damage caused to my home. Thank you, Peter!

We had a large fire at our home in September. SERVPRO's Crew Chief Joni took care of the cleaning of our home and the restoration and cleaning of our belongings. Joni was able to restore a unique kerosene lamp to its original luster. The lamp looks gorgeous - like brand new!!! SERVPRO went the extra mile and we can enjoy the lamp for years to come. It could not be replaced, so THANK YOU!

We had an upper story apartment with a bathtub overflow, affecting three apartments in total. The SERVPRO of Boise team was great! They arrived early, had great communication, and were extremely friendly. They really saved the day and made our jobs as Property Managers much easier. We will definitely recommend SERVPRO of Boise and will use you again in the future.

The on site personnel was early, has great communication, extremely friendly and really saved the day here. We will definitely use you again.

Thank you for the outstanding young man Junior, who completed the service to our damaged kitchen. The water ruined our floor and I was distressed to the max. Junior was cool, calm and collected, and assured me all would be well. He came three days in a row, always on time, courteous and professional. Again thank you. Good workers are hard to find. Give this young man a raise!

The night my mother died, I was given the phone number for SERVPRO. It was after midnight; I called expecting a machine. Instead, Peter immediately made arrangements to start the cleanup process. He was so patient answering all my questions. Joni took great care with my mother's possessions. She was incredibly sensitive to my feelings, & literally by my side through the entire process. I have an incredible support system and it includes Peter & Joni. They helped me cope through a sad time.

I wouldn't think of calling anyone other than SERVPRO of Boise for any kind of damage control. They are prompt, professional, and above all trustworthy. Justin and Jay were incredibly polite and helpful. You all made a stressful situation so much better.

I was out of town when my wife called me about a leak and she said SERVPRO was on their way to help. Justin took time to be a person first, and was able to assure my wife that SERVPRO would take care of the damage. Justin took the time to answer every question and explain their process step-by-step. It's hard working out of state when things go wrong! But let me tell you, you guys will be the first people we call if anything ever happens again. Thank you so much for all of your support!

We are so impressed with Joni and the crew from SERVPRO. Never having had a claim before, we weren't sure what to expect. Joni went above and beyond for us packing our items, thoroughly cleaning after smoke damage, and keeping in contact with us. We will definitely recommend SERVPRO to our friends and family! Thank you for making a stressful time easier.

I returned home from work to find that my house had sustained massive smoke damage. Joni packed all of my family's personal belongings with so much care! She called me whenever she had questions and was able to help me find a few items I needed after the pack up. Joni and the SERVPRO team were amazing during my very stressful time.

Ramiro is a great asset to the SERVPRO team! His customer service, work ethic, knowledge and drive were professional, courteous and above reproach. He was thoughtful of our concerns and communicated his plans to us at each step of the job. It's been a pleasure working with Ramiro as he made this ordeal seem pleasant. We were impressed with how easy the entire process has been for us. Thanks again for alleviating our concerns.

Our ranch sustained one of the huge fires in August 2013. Peter Schmidt came to our rescue. He took personal time to assess and inventory all damage. His crew was thoughtful, hardworking and worked as a tight team. Peter and the SERVPRO team made this most difficult situation seem easy. Thank you for your help and for the excellent work. Our family is extremely grateful.

I was awakened at 4:30am by the sound of water in our home. My insurance company had me call SERVPRO. I don’t wish this type of predicament on anyone, but if it happens you couldn’t ask for a better crew than the SERVPRO guys. They are cordial, understanding, trustworthy and hard working. They called before they arrived and were always on time. I offer our thanks to SERVPRO for their diligent work and to Operations Manager, Peter for his advice and counsel.

My roommate woke up stepping out of his bed into an inch of standing water on the ground. The leak was coming through the rooms on the other side and slowly started to take over. It was a slow leak but it was a lot of water. So I called my insurance agent and he said to call SERVPRO. You guys came out within a half hour and kept working until midnight, what a relief! They were super nice and walked me through the entire process. They gave us a clean slate to start with, that was the best part.

I arrived home to a waterfall and a geyser. I couldn’t hardly open the garage door to come into the laundry room because there was probably a foot of water on the ground. Water was spraying on the ceiling and so I called the plumber and he came and shut off the water. I asked him who I should call to clean it up and he said, “We use SERVPRO. They were all so polite, I couldn’t ask for better service. Heaven forbid anything like this happens again, I would definitely call SERVPRO.

We got a phone call from our son and he said, “Mom there’s water leaking through the wood floor." We’ve used SERVPRO before so when our insurance guy asked who we wanted to deal with we said, “Yeah, call SERVPRO." Everything they did was on target and clean. They took care of the whole mess. They even took time to wipe down the wood floor where they had been walking through the water damage. They did everything that said they would, and within less time than they said they would.