Recent Posts

Our 1-4-8 commitment to our customers

8/27/2021 (Permalink)

Our 1-4-8 commitment to our customers. SERVPRO of Boise aims to bring every customer the 1-4-8 experience. 1-4-8 is our way of ensuring each customer receives our quality service in a timely manner. It means that within ONE hour from the notice of a loss, SERVPRO of Boise will contact you to arrange for service. Within FOUR hours of the loss notification, our team will be on-site to start services. The key to reducing damages and saving money is responding quickly to your damage. Within EIGHT hours of on-site arrival, a verbal briefing of the scope will be communicated to the main contact person. After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction. By beginning services within just 4 hours, we can reduce the amount of damage and get our clients back into their homes or business as quickly as possible.  About 50% of businesses never reopen after a disaster, but SERVPRO of Boise is here to help by being “Faster to any size disaster” thanks to our 1-4-8 commitment.

Coverage for Mold with Commercial Insurance

8/27/2021 (Permalink)

Commercial insurance policies can have vague or complicated wording when they describe the coverage of mold damage and it is sometimes difficult to understand when damage is covered by mold insurance and when it isn't. However, there are some general guidelines that may simplify the issue:

  • Damage due to aging and wear and tear is usually not covered.
  • When mold is the result of a covered type of damage, mold may be covered.
  • Sudden damages, such as fire, may cause mold that your insurance will cover.

Most of the time, mold removal is covered when the source of the contamination is already covered by your commercial property owner's coverage. Sudden accidents may include burst pipes, overflows, fires, natural disasters, etc.

Damages That Aren't Covered
If it's evident that you haven't kept up with maintenance and proper care for your building, related damages probably won't be covered. For example, if you notice drops of water gathering on a pipe, but you don't do anything about it, the resulting damages aren't covered by your commercial insurance. Regional flooding could lead to damages that aren't covered unless you've purchased flood insurance separately.

Coverage, Exceptions and Exclusions
There are several differences between residential and commercial property coverages, so the best way to determine how much coverage you have available to pay mold cleanup and mitigation professionals, is to consult with your insurance agent. Carefully read and understand your mold insurance policy, taking notice of terms such as "specified peril" and "exclusions." Some policies have long lists of exclusions, including corrosion and pollution. Sometimes, there are exceptions to exclusions.

Quick Action Prevents Spread
Ultimately, you need to take quick action when you discover mold damage. The best way to avoid further contamination is to hire SERVPRO of Boise professionals right away. Make sure you understand your commercial insurance coverage before you find mold.

Commercial Fire Damage Restoration

5/11/2021 (Permalink)

When a fire strikes your commercial property, it's quite likely that you feel yourself start to panic. This immediate reaction makes sense given all of the economic turmoil and property destruction that a fire can cause. However, knowing which steps to take in the face of a Treasure Valley commercial fire can help prevent you from becoming anxious, losing money, and undergoing extensive property damages. To handle a treasure valley commercial fire successfully and speedily, implement the following four tips:


1. Contact A Fire Remediation Expert. 
Once the fire department has doused all of the flames, be sure to call a fire remediation expert. This individual will be able to equip you with a thorough assessment indicating the extent of the damages. Don't ever attempt to handle any of the cleanups, drying, or restoration processes on your own. Doing so could put you in peril of injury and illness.


2. Assemble Your Records. 
In addition to contacting a fire remediation expert, make sure that you assemble your business's essential records. You'll want to have this information with you when you start working with your insurance company. To guarantee that you can have all of your files ready in a safe place, make a point to buy a fireproof safe where they can be stored.


3. Call The Insurance Company Immediately. 
Be sure that you call your insurance company once the fire is put out. This step is important because your insurance agent will work with you to file a claim and determine how much coverage you'll attain for the commercial damages.


4. Get Permission To Reenter The Building. 
Always ask the fire department or another local authority whether you can reenter your building. In some cases, Treasure valley fires can weaken the structural integrity of the commercial property and make it subject to collapse. This is why you need to assure that reentry is safe for you and your employees.


Call SERVPRO For Fast, Friendly Fire Remediation Services 
If your business caught on fire, don't worry. Instead, call the professionals at SERVPRO of Boise and let us start cleaning up immediately. Acting right now is the key to limiting damages and expediting the restoration process. Choosing our team of industry specialists is the secret to attaining the sophisticated services you deserve. All of our IICRC-certified technicians will work with diligence and determination to get your commercial property back in pristine condition, so call us now at (208) 375-0300 to attain your free estimate.

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of Boise is strategically located to respond quickly to your commercial fire emergency event. When commercial fire damage occurs we have the resources and personnel to help. Call us today! (208) 375-0300

5 Common Reasons for House Fires in the Boise Area

5/11/2021 (Permalink)

1. Cooking Equipment 

When a pot and pan splatter grease, it can take seconds to cause a fire. When cooking stay close by, especially if using oil or high temperatures. Keep combustibles away from the heat source (e.g. oven mitts, dish towels, paper towels).

2. Electrical Equipment

  1. Make sure your outlets aren't overloaded 
  2. Don't have electrical wires under heavy equipment 
  3. Your Electrical appliances don't have loose or frayed cords/plugs

3.Candles 

Keep candles on a level surface, away from combustible materials and out of reach of children or pets. Always blow them out before leaving the house. 

4. Barbecues 

Use Barbecues away from the house, deck rails, and tree limbs. Maintenance them on a regular basis, clean removable parts (inside and out) with soapy water. Check for potential leaks in the connections by spraying them with soapy water; Watch if bubbles form when you open the gas.

5. Fire Pits

  1. You may need a permit depending on where you live to have a fire. 
  2. You have to have a permit if your fire is bigger than 2 ft tall and 3 ft diameter. 
  3. Keep at least 25 ft away from structures and tree limbs. 
  4. Use a screen over your fire to keep the sparks from flying 
  5. Keep a bucket of water or a hose close by.

Water Damage From a Burst Pipe

5/11/2021 (Permalink)

Water Damage in Boise from a Burst Pipe Should be Promptly Addressed

A burst pipe can cause significant water damage in a home.  Water leakage can also be terribly expensive, possibly causing personal schedule changes and insurance claims. Additionally, mildew and mold can become a problem long after the initial damage. Thankfully, there are experts in water damage that can help the problems from a burst pipe be much more manageable.

Leaking Pipes

Pay attention to leaking pipes! Diligence can minimize the collateral damage from a burst pipe. Pay attention to where water has leaked. The water and moisture may have already caused a small amount of damage. Call a professional to determine the best course of action as soon as possible. An inexperienced homeowner attempting to fix the problem may just make it worse.

Preventing Structural Damage

The possibility of structural damage is the key reason homeowners should be extra vigilant regarding the plumbing in their homes. Structural damage may be difficult to spot. You should always contact an experienced contractor such as SERVPRO Boise to assess possible structural damage from leaky or burst pipes.

Mold Hazards

Mold is another serious problem that stems from water damage. Mold can be particularly vexing to homeowners. Because mold is living, it can grow and fill large portions of a home without the homeowner being aware. Eventually, mold can lead to structural damage. Mold can be in basements, laundry rooms, and kitchens. Mold removal can be a very difficult task once a foothold has been secured.


Additional Considerations

The above factors illustrate how complicated the ramifications of a burst pipe can be. A homeowner should not attempt to deal with any of these issues without the assistance of an expert well versed in water damage repair and mold remediation. The skills needed to deal effectively with mold, structural damage, and leaking pipes are beyond the average homeowner. Homeowners that attempt these tasks quite often worsen the existing problems. It is always best to hire an expert to inspect the damage after experiencing a burst pipe. SERVPRO Boise has the experience as a full-service water restoration company to rectify and repair all the problems related to a burst 
pipe.  Solving the problem of a burst pipe correctly will protect the investment of your home for years to come.

Fire Season

5/11/2021 (Permalink)

As soon as I see an article online about wildfires or pass a TV with flames engulfing the screen, I’ll likely be packing my bags. There’s little notice in this industry, so paying close attention to the fire season is crucial. I constantly check to see if evacuations have been lifted because as soon as we go, my life is in for dramatic changes.

Since I began my career in the restoration industry in 2016, I’ve worked on three separate storms, the last two only a few months apart. I was nervous on my first firestorm, but well-trained, so I jumped at the opportunity.

It isn’t easy. I’ve witnessed devastation on every trip and it’s just as heartbreaking as the first time, but also a good reminder of why I’m there. I’ve experienced a whirlwind of emotions, but the work is so rewarding I’ve volunteered to go on every occasion since.

What to do Immediately After a House Fire

5/11/2021 (Permalink)

  1. Ask whether it is safe to enter the home. Do not enter if the fire authorities deem it unsafe. They may establish a safety zone, but never assume a room is safe until it has been cleared to enter.
  2. Know who to call.
    1. Contact family members and let them know you are safe and unharmed.
    2. Contact your insurance agent. They will be able to talk you through the necessary steps, including proper documentation and emergency lodging and living expenses (keep all of your receipts!) The insurance company may assist in securing a company to help with clean-up options.
    3. You may request SERVPRO at this time for contents cleaning, restoration, etc. Contact SERVPRO.
    4. Another call may be to your landlord if applicable and to your local American Red Cross. SERVPRO is the preferred restoration partner to The American Red Cross.
  3. Secure the property to prevent possible looting. SERVPRO is available to assist with securing property/ Board Ups.
  4. If water hoses were used to exterminate the fire, drying your home is critical. It is best to call the professionals at SERVPRO to do water/ fire cleanups. Water can lead to mold damage if not dried properly. SERVPRO is an approved restoration contractor for many major insurance carriers and adheres to the highest standards in the restoration industry.
  5. Seek counseling if needed. Children and adults can feel a traumatic sense of loss and may need help to avoid a lasting sense of sadness and disorientation after a house fire. Don’t be afraid to reach out for help. A house fire is a traumatic event and individuals need to be treated with respect and compassion by those close to the process of rebuilding.

For more information on contents and structural drying, extinguisher residue and soot removal call SERVPRO at (208) 375-0300.

Three Ways to Avoid Water Damage When You're Not Home

3/11/2021 (Permalink)

No matter what time of year it is, if you’re going to be away from your home for an extended amount of time – even just overnight – it’s a smart idea to turn off your water until you return home. Why? Because it doesn’t take very much water to cause a whole lot of damage! If your pipes freeze and burst while you’re gone, or if a washer hose ruptures or a supply line leaks, major water damage can occur! There are a few things you can do before heading out of town to give you peace of mind when it comes to the state of your home’s water.

Shut off the Main Water Valve

Your safest bet is to turn off the main water valve. Make sure the adults in your home know where the main shutoff valve is and know how to turn it on and off. (Knowing this will also come in handy if you’re at home during an emergency, so the water can quickly be shut off!) Locate the main water valve near your water meter usually located in the basement, near the front of the house, attached to the outside of the home’s exterior, or in an underground box in the yard.

There are two types of main shutoff valves. You’ll probably find what’s called a “gate valve” if you’re in an older home. Turn the rounded handles a certain number of times to open or close the valve. The “ball valve” is more common today. Turn the lever-like handle 90 degrees in order to turn the water on or off. If this valve crosses the pipes, it’s closed; if it’s parallel to them, it’s open.

Test shutting off the valve ahead of time by locating the main shutoff valve, turning it off, and running a faucet. If no water comes out, you’ve successfully turned off your home’s water supply!

Turn off Individual Water Valves

But what if you’re leaving during the summer and you can’t turn off your entire water supply because you have automatic sprinklers? If this is the case, you can simply turn off individual water valves to the water sources with the highest damage risk. These sources include the dishwasher, washing machine, and ice-maker. Individual shutoff valves tend to be located directly on the supply lines leading to most appliances, including toilets and faucets. Usually, this will be a small rounded handle that you’ll turn clockwise. Doing this will turn off the water to that source. (Take note that the ice-maker shutoff valve may be under the sink or in the basement!)

If you’ll be shutting off individual water supplies, it’s a good idea to kill two birds with one stone and check your supply lines themselves. They can become weak over time, resulting in leaks, cracks, or bulging. If you notice these or other forms of corrosion, you may want to repair or replace them before leaving.

Turn off Water Supply to Outdoor Faucets

If you’re leaving during the colder seasons, it’s a good idea to also shut off the water to your outdoor faucets as well. Their shutoff valve will most likely be located inside your house. Shut it off before you head out the door. Once you’ve shut off the valve, turn on the exterior faucet to drain any excess water. And remember to detach the hoses, too!

If you follow these simple steps, you can rest easy knowing your home won’t be at risk of water damage while you’re away!

Who Is Responsible For Apartment Complex Water Damage?

3/11/2021 (Permalink)

Unfortunately, water damage is a common issue both homeowners and renters can face. The aftermath can be devastating making the property unlivable and permanent damage may occur to personal belongings. When water damage occurs in an apartment, who is responsible for the damage cost? The property owner or renter?

Renter Rights

Water damage can be unpredictable and it is important to understand your renter rights and understand who is responsible for what in such an event. In general, a landlord is responsible for maintaining the property ensuring that the apartment is livable and functioning up to code. The landlord may refuse repairs, or fail to address them quickly enough – causing further damage such as mold. In the United States, basic principles in tenant rights are in place and outline the party liable for damages.  Depending on the state, rent details can vary so check with your local housing authority.

Review Your Lease

It’s important to know what your lease states regarding property damage. Most properties have property insurance and will list what type of damage that is covered and what is not. The lease may specify actions that may be in place depending on the severity of the water damage. If the damage is severe and the apartment is unlivable is the tenant still required to pay the rent? Can the landlord evict the tenant or can the tenant cancel their lease without penalty? In general, if the damage is minor, the tenant will not be able to cancel the lease agreement. If the terms regarding property damage are not listed in the lease, speak to your landlord about who is responsible in the event when water damage strikes.

Renters Insurance

Accidents happen which is why it is essential to have renters insurance. Most places require you have it before allowing you to move into an apartment. Depending on the plan you select, coverage can vary from damages to the building, personal content and may even cover the cost of lodging while repairs are being completed.

Landlord Responsibilities

The landlord is responsible for maintaining a functional apartment and ensuring that it is livable. The upkeep of basic plumbing such as sinks, toilets, and tubs fall on the shoulders of the landlord. Failure to maintain or repair these functions may lead to property damage and the landlord is liable due to negligence.

Damage to Property and Personal Belongings

Water damages caused to the building itself such as flooring, walls, and utilities should be covered under the landlord’s property insurance. Personal property damages fall to the responsibility of the party at fault for damages, which can be the tenant. For example, if the tenant leaves a faucet on and falls asleep causing water damage.

How We Can Help

Water damage requires a rapid response in order to minimize loss to both the property itself and belongings inside. SERVPRO technicians are experts at water damage cleanup in apartments and buildings of all sizes no matter the severity of the damage. Our team of experts will assess the damage and develop an appropriate plan to restore and recover your property and contents. Contact us by calling 208-375-0300 to learn more about our water damage clean-up services.

Mold Growth

3/8/2021 (Permalink)

How to recover from mold growth.

Moisture and high humidity can attract mold spores into your Treasure Valley home, where they can grow across a variety of surfaces. While mold commonly grows on building surfaces like drywall and carpeting, it can also affect your belongings such as clothing and furniture. Mold cleaning can be difficult; however, before you throw items away, you may want to learn about which could be saved by different types of professional cleaning processes used by SERVPRO of Boise/Meridian and which cannot. 

1. Throw Away Porous Items 

Most porous surfaces can absorb water and encourage further mold growth. As such, some items like mattresses, thick rugs and stuffed toys that already show signs of mold damage are usually not salvageable. If your child has a favorite stuffed toy that you want to attempt to save, ask our SERVPRO remediation technicians if they have any mold cleaning processes that may help. You may want to remember, however, that porous items affected by black mold are usually considered unsalvageable because this type of fungus is particularly hard to eradicate. 

2. Freeze Documents and Books 

If you have important documents and books that developed mold, place them in sealable plastic bags and store them in your freezer. Freezing these items can inhibit further mold growth and protect them until they can be inspected by our SERVPRO expert mold remediation and restoration technicians This can salvage items like original birth certificates, wedding albums, and baby books. 

3. Set Aside Moldy Clothing 

If you have favorite items of clothing that have been affected by mold, ask our remediation technicians about what type of options you have for salvaging them. Wet, dry and immersion cleaning may all be possible, especially for leather jackets and shoes. SERVPRO of Boise/Meridian uses an Esporta Machine, which cleans soft contents by removing tough odors, dirt, and molds in a way that even commercial-grade units cannot. 

Mold can have a devastating effect on your home’s contents. However, professional mold cleaning processes may be able to salvage your treasured possessions, even if you believe they are beyond repair.  

Let us try to help you with this problem, call SERVPRO of Boise at 208-375-0300.