What our Customers say...
Storm Damage Testimonials
Thank you for taking such good care of our home. There is no way we could have done ANY of this without you. These guys were fantastic. They were understanding, caring, courteous and beyond helpful. Amazing team!
I have a ranch with 7 homes in Kenwood, California and the fires in Northern California impacted us in October 2017. Fortunately, we were spared from the destruction; however, the houses did have smoke damage. At the recommendation of my insurance company (Travelers) I contacted SERVPRO immediately after our evacuation. I received a call from Alex Isaacson on Thursday and he and his brother Christian visited my ranch on Friday. Alex contacted my adjuster while he was here and we discussed his assessment of the houses and received approval to proceed with cleaning the houses. When my insurance adjuster arrived the following Tuesday, Alex joined us to walk the property. By this time several of the interior of the houses were complete. I have tenants and they were anxious to move back; however, I did not feel comfortable until the houses were cleaned due to the smoke damage. Alex and his team were absolutely great and they did an amazing job. The team not only provided great service, they understood the stress of natural disasters and were very empathetic. While we were fortunate to escape this tragedy with just wind, smoke damage it was an extremely stressful ordeal. Alex Isaacson (SERVPRO) was responsive and enabled us to return to our homes shortly after the evacuation orders were lifted. I cannot begin to tell you how much I appreciate having someone as responsive, responsible, capable, courteous and empathetic to deal with as Alex Isaacson. I have recommended SERVPRO to many people and will continue to recommend your company in the future. When a natural disaster hits your teams must leave their families for an extended period of time to assist those impacted by the disaster. (Alex’s team came from Idaho.) Their sacrifice is greatly appreciated by all.
Sincerely, Judy Thomas
I want to thank SERVPRO for the excellent service from my initial phone call to the dispatcher to the entire team that worked within our house. Every member was courteous and professional. I want to especially mention that Junior was fantastic and management needs to know how professional and caring he was. Not only did I recognize his knowledge and professionalism, but the adjuster did as well. He stated he had never spoken with a restoration clean up employee with such skill and so helpful. Junior answered my calls in the evening hours and went above and beyond. Thank you SERVPRO for your help during our time of need.
I just wanted to tell you how impressed we have been with your organization and your people. Everyone is professional, capable and a pleasure to work with.
Thank you so much to the 3 gentlemen who came to take care of our water damage. All were professional, respectful, and above all else, kind! In a time where your house is damaged to the extent of calling a professional, as a homeowner, you're filled with all kinds of emotions. The men who took care of us answered all our questions in entirety and made us feel like we were truly in good hands. I'm grateful for your services! Thank you so much!!
SERVPRO of Boise ' s immediate response to a disastrous flooding situation at 10pm Christmas night was above and beyond amazing! Jr. (Justin) and Gage stepped up the game by coming out in freezing temps to take care of our emergency, never complaining one bit and always offering comfort and guidance to ease the panicked filled moment. Very professional and thorough in their assessment and explanation of the process in the days to come. Thank you Beth for your prompt dispatch also! We wish you all a prosperous NewYear! The Leichtfuss / Livingston household!