What our Customers say...

Water Damage Testimonials

Mike and Denver were exceptional! We had a water leak that saturated drywall and carpet in our home. They explained the process and detail of clean-up and remediation and were very upfront and communicative. I strongly recommend calling SERVPRO first.

Layton, Denver, and Michael made a terrible situation bearable. Michael and Denver kept us laughing and really helped with the emotional side of everything. I was ready to cry so many times and I never did solely because of these wonderful men. It felt like family friends came over to help us out.

It was nice meeting you today.  We had a great experience with SERVPRO this summer.  While selling our house, the buyer’s home inspector found a bit of water in the crawl space.  Being pretty unscrupulous, he told the buyers that they HAD to have some Ness guy look at it.  Ness immediately said our 15-year-old house on a hill in a desert state needed a sump pump, which Ness conveniently could sell us.  I called a friend in the insurance business for the names of REPUTABLE companies, and SERVPRO was one.  We worked with Andrew, who came out and spent far more time looking than the home inspector did, told us there really wasn’t a problem, but at our request provided a quote for cleanup—but ONLY because we asked, as you guys aren’t in the habit of selling customers things they don’t need.  Unfortunately, our first time home-buyers were quite gullible, so they insisted on the Ness option, but since their home inspector missed some very obvious things we had assumed would be included in the sale, we finally agreed.   Andrew even provided us the information about industry standards to try to help us. 

We had to go with the dishonest people for that particular transaction, but I know who we’ll call when we actually have a legitimate problem.

William Mitchell was excellent to work with! I would clone William Mitchell.

On behalf of my husband and myself we would like to thank the crew from SERVPRO of Boise for the work they did at our house during our water damage. The workers were efficient, courteous, and diligent. It was a pleasure to have them working on our behalf.

Thank you all for a job well done!

Thank you for being so kind and doing a thorough and well done job.

Your employees who worked with us were wonderful. You can be proud to have them represent your company!

Thank you for the outstanding young man Junior, who completed the service to our damaged kitchen. The water ruined our floor and I was distressed to the max. Junior was cool, calm and collected, and assured me all would be well. He came three days in a row, always on time, courteous and professional. Again thank you. Good workers are hard to find. Give this young man a raise!

I was out of town when my wife called me about a leak and she said SERVPRO was on their way to help. Justin took time to be a person first, and was able to assure my wife that SERVPRO would take care of the damage. Justin took the time to answer every question and explain their process step-by-step. It's hard working out of state when things go wrong! But let me tell you, you guys will be the first people we call if anything ever happens again. Thank you so much for all of your support!

Ramiro is a great asset to the SERVPRO team! His customer service, work ethic, knowledge and drive were professional, courteous and above reproach. He was thoughtful of our concerns and communicated his plans to us at each step of the job. It's been a pleasure working with Ramiro as he made this ordeal seem pleasant. We were impressed with how easy the entire process has been for us. Thanks again for alleviating our concerns.

I was awakened at 4:30am by the sound of water in our home. My insurance company had me call SERVPRO. I don’t wish this type of predicament on anyone, but if it happens you couldn’t ask for a better crew than the SERVPRO guys. They are cordial, understanding, trustworthy and hard working. They called before they arrived and were always on time. I offer our thanks to SERVPRO for their diligent work and to Operations Manager, Peter for his advice and counsel.

My roommate woke up stepping out of his bed into an inch of standing water on the ground. The leak was coming through the rooms on the other side and slowly started to take over. It was a slow leak but it was a lot of water. So I called my insurance agent and he said to call SERVPRO. You guys came out within a half hour and kept working until midnight, what a relief! They were super nice and walked me through the entire process. They gave us a clean slate to start with, that was the best part.

I arrived home to a waterfall and a geyser. I couldn’t hardly open the garage door to come into the laundry room because there was probably a foot of water on the ground. Water was spraying on the ceiling and so I called the plumber and he came and shut off the water. I asked him who I should call to clean it up and he said, “We use SERVPRO. They were all so polite, I couldn’t ask for better service. Heaven forbid anything like this happens again, I would definitely call SERVPRO.

We got a phone call from our son and he said, “Mom there’s water leaking through the wood floor." We’ve used SERVPRO before so when our insurance guy asked who we wanted to deal with we said, “Yeah, call SERVPRO." Everything they did was on target and clean. They took care of the whole mess. They even took time to wipe down the wood floor where they had been walking through the water damage. They did everything that said they would, and within less time than they said they would.